Salesforce's platform for building and running autonomous AI agents that support employees and customers 24/7 across service, sales, and more.
Agentforce is Salesforce's platform for building and running autonomous AI agents. Agents can reason through requests, pull from CRM and external data, and take actions within guardrails you set. Out-of-the-box agents cover service, sales, HR, IT, and more, and a low-code Agent Builder lets teams customize them or create new ones using Flows, prompts, Apex, and MuleSoft APIs. Agents can work across days and weeks, retain context, and hand off to humans when a request exceeds their scope.
Pricing includes Flex Credits, Resolutions, or per-user licensing. Salesforce customers can get started for free through Salesforce Foundations.
Atlas is the reasoning engine behind Agentforce. It breaks down the initial prompt into smaller tasks, evaluates at each step, and proposes a plan for how to proceed until the complete answer or action is achieved.
You can create an agent for any role, industry, or use case. Out-of-the-box agents are available for service, sales, marketing, commerce, and more, including Service Agent, Sales Development Representative, Sales Coach, Merchandiser, Buyer Agent, Personal Shopper, Campaign Optimizer, and Agentforce (formerly Einstein Copilot) for employee tasks.
Agentforce uses a low-code Agent Builder. You can customize out-of-the-box agents or build new ones using existing Salesforce tools like Flows for automation, prompts grounded in enterprise data, Apex and JavaScript for custom code, and MuleSoft API connectors to connect to other systems.
Yes. When faced with complex issues beyond their scope, agents can escalate to a human agent, so queries are resolved efficiently and accurately.
Agents use large language models to analyze the full context of customer interactions or automated triggers. They can be grounded with trusted business data, including Salesforce CRM data and external data from Data 360, to generate responses consistent with your brand voice and guidelines.
Agentforce Voice brings natural, context-aware conversations to every phone call, app, and chat window, built on the CRM data that powers your business.
Salesforce customers can get started with Agentforce for free for any use case with Salesforce Foundations. Pricing options include Flex Credits, Resolutions, or per-user licensing, designed to fit how and where you deploy AI.
Agentforce Observability lets you monitor, analyze, and optimize agent performance in near real time, so you can deliver faster resolutions, higher accuracy, and better customer experiences.
